Orders & Sales Orders & Shipping
All orders are usually processed and dispatched within 1 day of payment receipt, provided there we are running a sale or stock shortages or other unexpected delays. Should there be any delays with your order, you will be notified via Email or phone call.
Please note, some items can go out of stock quickly, as a result, we may not be able to always make the desired exchanges,
but we will do our best to find a suitable solution.
Upon placement of an order an receipt of that order will be sent via email confirmation to you. Once an order has been shipped, customers will receive an email with a tracking number.
Delivery to your door in South Africa
Being a purely e-commerce company, we pride ourselves in being able to provide our products to all customers regardless of where you stay. Our orders are shipped throughout South Africa via The Courier Guy directly to your front door.
We do not ship on Saturday, Sunday, or on Holidays.
You will be able to track your order via The Courier Guy.
If you are experiencing any complications or delays with your delivery, please contact the shipping carrier using your provided shipping information.
Once the shipment has left our facilities, we will have to go through the same procedure to find out any further information.
Delivery Time Lines
Orders within Cape Town Area will be delivered within 1 to 2 days.
Other major cities, orders will be delivered within 2 to 3 days.
Outlaying Areas - orders will be delivered with in 2to 4 days.
When Kheper is Having a Sale
The above times lines do not apply when we run sales as we may have many orders to fill.
Should you be purchasing on one of our sales please note the following as we do have high sales volumes at that time.
Orders can take up to 7 day to be shipped
Should you pay via eft - your order will only be shipped once funds have cleared in our bank account
Kheper reserves the right to cancel and refund any order, at any time, for any reason.