Frequently asked questions about returns, refunds, and exchanges.
The following items cannot be returned:
If the purchased product is faulty, reach out to us within 7 days. We will get our courier to collect the faulty item. Once the faulty has been received and inspected.
We will replace it for the same item.
In the event that the product is sold out, we will issue you a store credit including shipping.
We allow the exchange of purchased items that meet our policy. Once the exchange request is approved, you will receive a voucher to the value of the returned item so you can purchase your exchange.
The following refund options are supported:
For instructions on how to ship the returned products, refer to the email received after placing the return request.
Shipping cost is for the customer
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
If you have any queries regarding a return, exchange, or refund, reach out to us.