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Kheper Easy Return and Exchange policy

Frequently asked questions about returns, refunds, and exchanges.

 

It is the responsibility of the customer to make themselves familiar with the Kheper SA Return and Exchange policy prior to purchasing. Kheper SA will not be liable for a customer being unaware of our Exchange and Returns policy.

How do I  log a return?

Visit our returns centre

Enter your order number and email address to start

Follow the instructions and select the items you want to return

Once your request is approved, you will get a confirmation email with shipping guidelines

 

How long do I have to log a return of an item?

Non-sale items - 30 days from delivery

Discounted\Sale Items  - 7 days from delivery

 

Once you have received a return approval email, returns and exchanges must be delivered to our warehouse within 7 working days from the date of the return approval email being sent to you. 

 

What items are returnable?

Items must be in unused and unwashed condition

Items must be in the original packaging with all the tags

Any damaged item that has signs of wear, been washed, tags removed, pet hair or makeup marks on it will be declined and the item will be shipped back at the customer's expense.

 

The following items cannot be returned or exchanged

Gift cards

Underwear

Swimwear

Face Masks

Custom altered items

 

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days. We will get our courier to collect the faulty item. Once the faulty has been received and inspected.

 

We will replace it with the same item.

 

If the product is sold out, we will issue you a store credit including shipping.

 

 

6 Months stitch work guarantee

 

All our items have a 6 monthly stitch work guarantee. This means that if any of the seams are coming loose without them being damaged by normal wear and tear, we will replace them.

 

Can the items be exchanged?

 

We allow the exchange of purchased items that meet our policy. Once the exchange request is approved, you will receive a voucher to the value of the returned item so you can repurchase your desired item\s.

 

What are the refund options?

The following refund options are supported:

Refund to the original payment method

Refund to store credit (if applicable)

 

Who is responsible for the cost of shipping a returned item to Kheper SA.

Should you wish to do a return or exchange, the shipping cost is for the customer

 

Should you receive a faulty item, Kheper SA will be responsible for the shipping cost.

How do I ship back the items?

 

For instructions on how to ship the returned products, refer to the email received after placing the return request.

 

Shipping cost is for the customer

How soon will I get my refund?

14 working days after your return has been approved

 

Once your returned item is received and inspected, you will be notified via email. You will also be informed about the approval or rejection of your refund request.

 

What will be refunded?

The items returned will be refunded to the value of the sales price at the time of purchase.

Should the total order value minus the return fall below the free shipping value of R800 then R80 shipping will be deducted from the refundable amount.

 

My question is not addressed...

If you have any queries regarding a return, exchange, or refund, reach out to us via email - info@kheper.co.za

 

It is the responsibility of the customer to make themselves familiar with the Kheper SA Return and Exchange policy prior to purchasing. Kheper SA will not be liable for a customer being unaware of our Exchange and Returns policy.

 

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